dan,
unless you are very competent with locks, i would send it back. i had this happen on 1 lock and i sent it back and (REDavis) fixed it free of charge. i understand that some locks need a little TLC but my issue was a casting flaw and a little beyond my skill/experience level. My experience has been that most suppliers will make good on any "major" flaws with no charge/questions.
Polishing/ fine tuning.... well, thats up to us.
best,
kenny