I must have gotten lucky.
Last Nov. I decided I might try one of their 'kits' and emailed about the availability of all of the parts in it. I wasn't interested in a backorder situation if everything wasn't in stock.
I got a responce back that afternoon stating all parts were in stock for that kit, and ready for immediate shipment along with the price(s).
I waited on it for a few more days thinking it over and I received a followup email every day from someone named Mike there about my inquiry.
I finally decided to go for it and called them. They answered the phone on the first try, rechecked and ackn. that the parts were in stock, so I bought it. The metal arrived in about 4 days. The wood came separately a couple days later.
No complaints on that one & only transaction,,, but from what I've heard before and after that from others, it is unusual.
...and like everything else,,it's not done yet!