Let me start by saying that I have had a lot of positive experiences with TOW and they have treated me fairly over the years and their mail order is expeditious and I always get what I order in a matter of 3 to 4 days. But, as we all know there are exceptions. Last fall, I sent them a flint pistol to appraise and either buy straight out or consign to sell. I was hoping for a fairly fast turnaround, as I was planning to use the extra money on a two week hunting trip out west. Well, I never heard from them, other than the day they received the pistol. My hunting trip came and went and so after approximately 6 weeks, I called them. The guy that answered said he would see where my pistol was and he came back on the phone and told me that it had been put on the wrong shelf and that David (who does the appraising) had not seen it since it was not put in the usual place that he looks for stuff. Mystery solved--and I had my appraisal and offer to buy or consign in a couple of days. So, if you don't hear anything in a couple of weeks, do not hesitate to call or email them and inquire about your item. Unless they are on vacation, which we all need from time to time, they are usually very fast and take care of business as you would expect them to!!