Rolf,
There's nothing wrong with our phone. That thing has rang every few minutes all day yesterday and so far today. There must be something not connecting from your end. Also, I don't recall receiving an email from you this week. We try to answer all emails as quickly as possible, but sometimes it takes us a day or two to find the time. We answer the phone from 9 until 5:00 eastern time Monday - Friday. But, if we are on the phone with another customer you will get a message telling you to call back a little later. We do have call waiting, but I've always thought it rude to be put on hold so someone can talk with someone else. So, we ask that you call back a few minutes later so we can talk with you without any interruptions. Callers from outside the USA should call 011-01-828-667-8361.
Jim Chambers