Author Topic: Excellent service from L&R  (Read 2092 times)

Treebeard

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Excellent service from L&R
« on: May 06, 2017, 01:32:22 AM »
Just want to give a positive shout out to L&R Locks  for some excellent service. I had ruined a flint lock plate thru no fault but my own and after talking and getting advice sent it in. installed the old frizzen on a new plate in no time at all at modest cost.

Offline oldtravler61

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Re: Excellent service from L&R
« Reply #1 on: May 06, 2017, 02:01:12 AM »
 Treebeard they have excellent customer service. Have never had a problem that they didn't take care of. Excellent people. Oldtravler

Offline Bob Roller

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Re: Excellent service from L&R
« Reply #2 on: May 06, 2017, 09:52:59 PM »
Treebeard they have excellent customer service. Have never had a problem that they didn't take care of. Excellent people. Oldtravler

My experiences with L&R have been excellent.I used the externals from 3 of their flintlocks
to make locks with my own styles of mechanisms and they've been more than fair.
Several years ago I ordered some parts for a project,sent a check and forgot the transaction.
A few months later Bill Cox sent me a check for almost $14 and said he'd made an error on that
order and had over charged me by mistake.That's gives them an AA+ in my opinion.

Bob Roller

Offline BOB HILL

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Re: Excellent service from L&R
« Reply #3 on: May 07, 2017, 01:27:53 AM »
I'm with y'all always had great service and they've always been great folks to deal with.     Bob
South Carolina Lowcountry

Offline Eric Krewson

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Re: Excellent service from L&R
« Reply #4 on: May 07, 2017, 04:51:17 PM »
I have had the same good service and quick turnaround on a lock I sent back a couple of times. The problem is; if they had a little better QC before they sent a lock out as finished and ready for a customer my lock never would have been sent back in the first place.
« Last Edit: May 07, 2017, 04:52:00 PM by Eric Krewson »