Just a note on my understanding of Pennsylvania law. There are some things in the Commonwealth that are clearly illegal for an auctioneer to do. They can't employ shills and they can be legally challenged for blatant, false misrepresentation. However, PA law gives the auctioneer a lot of latitude beyond this. I think the actual law reads somewhat as follows. The auctioneer is in complete control of the auction, and he has absolute and final say on the deals that go on there. It's manifestly evident here that the laws were basically intended to protect the auctioneer more that the auctioneer's patrons. If you make a cursory study of our banking laws, you may reach the same conclusion: the laws are there to protect the bankers, not you and me, the customers.
So taking on an auctioneer in the Commonwealth is normally an exercise in futility. Some even put it in your face...in public...ie: "If you don't like the way we are doing business, don't let the door hit your rear on the way out." You are at their mercy, and in some ways, they have the nearest thing to a license to steal that has ever been concocted. You can give an auctioneer a bath and put a coat and tie on him, but if he has the ethics of pond scum, the coat and tie don't change that. But then again, hey, some of my best friends are auctioneers.
I will say that if I put all the local auctioneers together to rate and compare them, Morphys would be in the top quarter. I am somewhat surprised that anyone was rudely or tersely treated by a staff member, and I'll bet that the boss down there would be distrubed, too, to hear that anyone was abrupt with a customer.
I would wager to say that the Internet has added a new complexity to this situation, and that most local judges would conclude that, barring clear-cut negligence, such mix-ups are out of the auctioneer's control and therefore he has no liaibility for screw-ups which are the result of communication problems or even omissions/oversights/errors. I am not a lawyer, just an observant character with a decent memory. Around these parts, negligence cases...misfeasance, malfeasance and nonfeasance...are hard to win, and the onus of burden is, as usual, on the accuser. That being said, it was somewhat like a Chinese fire drill down at that auction, and Morphys needs to learn from this and tighten up their record keeping and organizational act. JWH