Well, over the years I have come across some issues in quality several times. Most of the times I was
able to work them out pleasantly. One time at Friendship I lost my cool in front of God & everyone &
embarrassed myself, my friend & the vender. Ken said I should have warned him so he could leave.
Welllllll,it all started out calmly & was going well until the vender wanted to SELL me parts to replace the
parts they acknowledged were made wrong. Well, that didn't set too well with me. Then some smarta$$
who is now on here comes to me laughing & said "Keith, tell me how you Really feel". The funny thing is
He would have done the same thing I did, come unglued.
But I will say, 99% of the time I have been able to work it out if something was wrong or not as it should
be. But I Always Make A Point to tell the vender that is coming back for a full refund if it's faulty or not exactly
how you state it to be. If they will not agree, I won't buy it.
Unfortunately, for the Newbies, they are screwed unless they have some guidance from someone that knows
a little. They always find out half way thru the build the stock is not made right or this or that. Stuff like
putting a Siler lock on a Tenn rifle. To me that's like putting a Bedford lock on a Hawken rifle. Yes, it may
work but it is not right. Why do they do it ? because it was Easy & they already had it set up &
people
accepted it. One time I was at a match & this young guy had built a pretty decent rifle but man it had a dead lock. 4-5 shots
& dead. New flint, same all over. Well after about 15 flints that day I told him you need to send that lock back &
tell the Mfg. that EVERYONE at the club is waiting to see how this all turns out. Saw the kid about a year later & he
tells me he got a brand new lock & it works wonderfully. The kid didn't know any better. He thought if it fired 3-4
times you had to change flints. ( BTW, it was Not a Chambers lock. Jim's would have worked from the getgo)
But taking things lying down & letting people get away with selling inferior products doesn't set well with me.
I fought a major truck mfg. co. one time, took me a year, but I got my truck fixed & a resolution & it ran
for 275,000 miles before I sold it.
Call them OUT. Stand Firm. Don't take it. That is the whole problem, you accept it & they think it is good
enough because you accepted it.
I've owned a business for over 30 years (Not ML related) & I know you must please the customer. You don't
please them, they go to someone who Does please them.